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Role Description

Director

Agency	Department of Education
Division/Branch/Unit
Role Number	219325
Classification/Grade/Band	ESSB
Senior executive work level standards	Work Contribution Stream: Service/Operational Delivery
OSCA Code	TBA
PCAT Code	TBA
Date of Approval	07 August 2023
Agency Website

Agency overview

The NSW Department of Education serves the community by providing world-class education for students of all ages.
We ensure young children get the best start in life by supporting and regulating the early childhood education sector. We are the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population. We are committed to fostering vibrant, sustainable and high-performing vocational and higher education sectors.
We are responsible for enacting NSW Government policy, driving improvement in education, and overseeing policy, funding and compliance issues relating to non-government schools. We respect and value Aboriginal and Torres Strait Islander people as First Peoples of Australia.

Child Wellbeing and Mental Health Services
Child Wellbeing and Mental Health Services focus on the delivery of student support services including support for student in the areas of disability, mental health and wellbeing, complex needs, as well as behaviour and attendance.
The key outcomes/products of the CWMHS are: closer alignment and coordination of psychological and Child Protection services delivered to schools, improved response to emerging and urgent needs with local solutions, developed in collaboration with local wellbeing teams and identification and understanding of best practice approaches to services delivery.

Primary purpose of the role

The Assistant Project/Policy Officer undertakes a range of project and/or policy research to provide high level support to the development and delivery of projects. The Child Protection team is recruiting people who have policy and/or project management experience and interest.

Key accountabilities

Provide project and operational support, including monitoring and reporting on project plans, milestones and deliverables, to ensure time, cost and quality indicators are in line with approved project plans
Update and collate documentation and records regarding relevant issues, policies and practices to ensure the delivery of projects complies with agreed project management methodology
Undertake basic research and analysis in assigned project areas and contribute to the preparation of project briefs to support informed decision making and planning
Assist the project team to complete tasks and implement project plans to ensure agreed outcomes are achieved
Maintain accurate records and provide feedback on key data findings to the relevant stakeholders
Communicate with relevant stakeholders to provide updates regarding project status and implementation issues
Liaise with multiple teams outside the unit to ensure effective planning, implementation and evaluation of project activities
Working in a dynamic and fast paced team

Key challenges

Delivering multiple project support activities in line with agreed standards and objectives, against tight deadlines and competing demands and priorities
Taking initiative in anticipating communication needs in collaboration with stakeholders.

Key relationships

Who	Why
Internal
Leader, Policy and Practice	Receives guidance, clarification and instructions and report on progress against work plans in managing complex and/or sensitive matters relating to team and/or customers Respond to stakeholder enquiries
CWU Team Leader/Manager	Escalate and discuss issues Respond to stakeholder enquiries Support team members and work collaboratively to contribute to achieving team outcomes
Stakeholders	Report to and provide updates on project status Respond to enquiries Coordinate meetings and activities
External
External Stakeholders	Report and provide updates on project status Respond to enquiries Coordinate meetings and activities

Role dimensions

Decision making

This role acts independently in performing its core work functions in accordance with relevant policies, procedures and guidelines. In matters that are sensitive or complex the role consults with the supervisor or manager as required.

Reporting line

Leader, Policy and Practice

Direct reports

N/A

Budget/Expenditure

N/A

Key knowledge and experience

Demonstrated experience solving problems with initiative and to a high standard

Demonstrated experience working collaboratively with a team

Essential requirements

Qualifications in a relevant discipline, or demonstrated knowledge and/or experience

A Working with Children Check is an essential requirement for this role. The role has been identified as requiring a check in keeping with the Child Protection (Working With Children) Act 2012

Knowledge of and commitment to the Department's Aboriginal and Torres Strait Islander education policies

Capabilities for the role

The NSW public sector capability framework describes the capabilities (knowledge, skills and abilities) needed to perform a role. There are four main groups of capabilities: personal attributes, relationships, results and business enablers, with a fifth people management group of capabilities for roles with managerial responsibilities. These groups, combined with capabilities drawn from occupation-specific capability sets where relevant, work together to provide an understanding of the capabilities needed for the role.

The capabilities are separated into focus capabilities and complementary capabilities.

Focus capabilities

Focus capabilities are the capabilities considered the most important for effective performance of the role. These capabilities will be assessed at recruitment.
The focus capabilities for this role are shown below with a brief explanation of what each capability covers and the indicators describing the types of behaviours expected at each level.

FOCUS CAPABILITIES
Capability group/sets	Capability name	Behavioural Indicators	Level
	Manage Self Be persistent, self-reflect and commit to learning	Adapt your existing skills to new situations Commit to achieving work goals Be aware of your strengths and areas for growth, and develop and apply new skills Seek feedback from colleagues and stakeholders Persist when tasks are difficult	Intermediate
	Commit to Customer Service Provide customer-focused services in line with public sector and organisational objectives	Focus on providing a positive customer experience Support a customer-focused culture in your organisation Demonstrate a thorough knowledge of the available services and share relevant information with customers Identify and respond quickly to customer needs Consider different customer needs and experiences when developing solutions to meet needs Resolve complex customer issues Cooperate across work areas to improve outcomes for customers	Intermediate
	Deliver Results Achieve results by using resources efficiently and committing to quality outcomes	Seek and apply specialist advice when needed Complete work tasks within set budgets, timeframes and standards Take the initiative to progress and deliver your own work and that of the team or business unit Contribute to assigning responsibilities and resources to ensure the team or business unit achieves goals Identify any barriers to achieving results and resolve these where possible Proactively change or adjust plans when needed	Intermediate

Complementary capabilities

Complementary capabilities are also identified from the Capability Framework and relevant occupation-specific capability sets. They are important to identifying performance required for the role and development opportunities.

Note: capabilities listed as ‘not essential’ for this role are not relevant for recruitment purposes however may be relevant for future career development.

COMPLEMENTARY CAPABILITIES
Capability group/sets	Capability Name	Description	Level
	Display Resilience and Courage	Be open and honest, prepared to express your views, and willing to accept and commit to change	Highly Advanced
	Act with Integrity	Be ethical and professional, and uphold and promote the public sector values	Highly Advanced
	Value Diversity and Inclusion	Be inclusive and respect diverse backgrounds, experiences and perspectives	Highly Advanced
	Communicate Effectively	Communicate clearly, pay attention to others and respond with understanding and respect	Intermediate
	Work Collaboratively	Collaborate with others and value their contribution	Highly Advanced
	Influence and Negotiate	Gain consensus and commitment from others, and resolve issues and conflicts	Highly Advanced
	Plan and Prioritise	Plan to achieve priority outcomes and respond flexibly to changing circumstances	Intermediate
	Think and Solve Problems	Think, analyse and consider the broader context to develop practical solutions	Intermediate
	Demonstrate Accountability	Be proactive and responsible for your actions, and follow legislation, policy and guidelines	Highly Advanced
	Finance	Understand and apply financial processes to achieve value for money and minimise financial risk	Highly Advanced
	Technology	Understand and use available technology to maximise efficiencies and effectiveness	Highly Advanced
	Procurement and Contract Management	Understand and use procurement processes to ensure effective purchasing and contract performance	Highly Advanced
	Project Management	Understand and use effective ways to plan, coordinate and control projects	Adept

Public Service Commission