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1. Promote quality customer service, handling requests from a range of stakeholders, analysing, prioritising, acting, and responding, gathering more information as required, acting independently when appropriate.
2. Support efficient time management by responding to emails and enquiries, managing diary and meeting requests (negotiating with others according to priorities) and ensuring manager(s) are prepared for meetings, proactively sourcing relevant information.
3. Support team business outcomes by organizing meetings (face-to-face and virtual), travel and event arrangements, taking initiative around the detail.
4. Contribute to business outcomes by preparing papers for meetings of medium- high complexity, preparing the terms of reference and agenda then analysing meeting discussion and preparing accurate and succinct minutes.
5. Support accurate payroll and human resource information system processing by creating rosters and demand templates and ensuring all shifts are entered, and completing electronic forms for personnel changes, on own initiative.
6. Coordinate recruitment activities, ensure accurate data entry, and assist with interviews/ selection process organisation, seeking clarification as required to support the efficient hiring and onboarding of new staff.
7. Complete, track and follow up procurement, purchasing and stores orders (including set up for new staff) accurately to ensure efficient and cost-effective supply of team resources; monitor and reconcile purchasing/ procurement card (P-card) expenditure and assist with contract management/ procurement.
8. Develop knowledge of relevant information technology (IT) programs and provide team IT support, accurate data entry, report analysis and proactive responses as required to support a range of team processes.
9. Draft reports, correspondence, high- level documents (such as briefs and ministerials) and presentations, undertaking research, analysis, and initiative with detail, to support managers and team members.
10. Enable efficient and secure access to information by following corporate records policy and local practices for storage and retrieval of team/ service information.