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Role Description

Director People & Culture

Agency
Division/Branch/Unit
Role Number
Classification/Grade/Band	Band 1
Senior executive work level standards	Work Contribution Stream: Professional/Specialist
OSCA Code	x
PCAT Code	x
Date of Approval	14 October 2021
Agency Website

Agency overview

Primary purpose of the role

Key accountabilities

Key challenges

Key relationships

Who	Why
Internal
x	x

Role dimensions

Decision making

Reporting line

Direct reports

Budget/Expenditure

Key knowledge and experience

Essential requirements

Capabilities for the role

The NSW public sector capability framework describes the capabilities (knowledge, skills and abilities) needed to perform a role. There are four main groups of capabilities: personal attributes, relationships, results and business enablers, with a fifth people management group of capabilities for roles with managerial responsibilities. These groups, combined with capabilities drawn from occupation-specific capability sets where relevant, work together to provide an understanding of the capabilities needed for the role.

The capabilities are separated into focus capabilities and complementary capabilities.

Focus capabilities

Focus capabilities are the capabilities considered the most important for effective performance of the role. These capabilities will be assessed at recruitment.
The focus capabilities for this role are shown below with a brief explanation of what each capability covers and the indicators describing the types of behaviours expected at each level.

FOCUS CAPABILITIES
Capability group/sets	Capability name	Behavioural Indicators	Level
	Act with Integrity Be ethical and professional, and uphold and promote the public sector values	Represent your organisation in an honest, ethical and professional way and encourage others to do so Act professionally and support a culture of integrity Identify and explain ethical issues and set an example for others to follow Promote a workplace culture that values high ethical standards and behaviour Act to prevent and report misconduct and inappropriate behaviour Put strategies in place to manage and monitor conflicts of interest Ensure that others are aware of and understand the legislation and policy framework within which they operate’	Adept
	Communicate Effectively Communicate clearly, pay attention to others and respond with understanding and respect	Tailor communication to suit the needs, backgrounds and perspectives of diverse audiences and address barriers to participation Clearly explain complex ideas and arguments to individuals and groups Create opportunities for others to contribute Share information with other teams and business units to enable informed decision-making Write clearly and concisely in a range of styles and formats Use contemporary communication channels to share information, engage and interact with diverse audiences Pay attention and encourage others to express their views	Adept
	Work Collaboratively Collaborate with others and value their contribution	Build a supportive and collaborative team environment Share information and learning across teams Acknowledge outcomes that were achieved by working together effectively Share information with others to solve problems together Support others in difficult situations Use collaboration tools, including digital technology, to work effectively with others	Intermediate
	Think and Solve Problems Think, analyse and consider the broader context to develop practical solutions	Make recommendations based on evidence by researching and critically analysing information and identifying interrelationships Anticipate, identify and deal with issues and potential problems that may impact organisational goals and the customer experience Think creatively to come up with new ideas to resolve issues and improve customer experience Seek input and ideas from people with different backgrounds and experiences Participate in and contribute to team or business unit initiatives to resolve common issues or barriers to effectiveness Identify and share business process improvements to enhance effectiveness Analyse data and information to identify insights and communicate findings in a clear and meaningful way	Adept
	Demonstrate Accountability Be proactive and responsible for your actions, and follow legislation, policy and guidelines	Be proactive in taking responsibility and being accountable for your actions Identify and follow safe work practices Be aware of risks and act on them or raise them with your supervisor as appropriate Make sure you and others always follow safe work practices Use financial and other resources responsibly Seek feedback from stakeholder groups to enable culturally informed feedback	Intermediate
	Project Management Understand and use effective ways to plan, coordinate and control projects	Research and analyse data at a basic level to inform and support the achievement of project deliverables Contribute to developing project documents and resource estimates Contribute to reviews of progress, outcomes and future improvements Identify when projects differ from their plans and tell your supervisor	Intermediate

Complementary capabilities

Complementary capabilities are also identified from the Capability Framework and relevant occupation-specific capability sets. They are important to identifying performance required for the role and development opportunities.

Note: capabilities listed as ‘not essential’ for this role are not relevant for recruitment purposes however may be relevant for future career development.

COMPLEMENTARY CAPABILITIES
Capability group/sets	Capability Name	Description	Level
	Display Resilience and Courage	Be open and honest, prepared to express your views, and willing to accept and commit to change	Intermediate
	Manage Self	Be persistent, self-reflect and commit to learning	Adept
	Value Diversity and Inclusion	Be inclusive and respect diverse backgrounds, experiences and perspectives	Intermediate
	Commit to Customer Service	Provide customer-focused services in line with public sector and organisational objectives	Intermediate
	Influence and Negotiate	Gain consensus and commitment from others, and resolve issues and conflicts	Intermediate
	Deliver Results	Achieve results by using resources efficiently and committing to quality outcomes	Advanced
	Plan and Prioritise	Plan to achieve priority outcomes and respond flexibly to changing circumstances	Intermediate
	Finance	Understand and apply financial processes to achieve value for money and minimise financial risk	Foundational
	Technology	Understand and use available technology to maximise efficiencies and effectiveness	Intermediate
	Procurement and Contract Management	Understand and use procurement processes to ensure effective purchasing and contract performance	Foundational

Public Service Commission