Create Role Description
Key Challenges
- A summary of the role's 'Key Challenges', indicating the complexity of the role.
- 'Key Challenges' inform job evaluation and are an important consideration when selecting the capability levels required for the role.
- The 'Key Challenges' listed should be those that are regularly encountered in the role, as opposed to intermittent challenges that may arise.
- The 'Key Challenges' should not restate the role's 'Key Accountabilities', and should describe specific complexities, rather than business as usual activities.
Tip: The number of Key Challenges does not need to match the number of Key Accountabilities. As a guide, there should be a maximum of three Key Challenges in total.
Key Challenges
Key Challenges indicate the complexity of the role and should include challenges regularly encountered, rather than those that occur only rarely in the role. They inform job evaluation and are an important consideration when selecting the capability levels required for the role.
Key Challenges should not re-state the role’s Key Accountabilities ie role outcomes. Instead, they should describe specific complexities and explain why these are challenging.
Example(s)
Systems Administrator
Dealing with a diverse range of projects requiring strategic advice or quality assurance given tight timeframes
Policy Officer
Contributing to policies that balance complex and multiple issues requiring sensitivity to stakeholder relationships and service delivery impacts.
